Terms & Conditions, Kimbardel (Eversfield) Ltd, Coombe Farm Organic
Coombe Farm and Eversfield Organic is a trading division of Kimbardel (Eversfield) Ltd.
The use of our website www.coombefarmorganic.co.uk and the purchase of products from Kimbardel (Eversfield) Ltd, Coombe Farm Organic through the website is as a condition of your agreement with our following terms and conditions.
These terms and conditions and your use of this website are governed by English law and you agree to submit to the non exclusive jurisdiction of the English court. This law does not affect your statutory rights.
We reserve the right to review and make changes to our terms and conditions from time to time, you should check this page periodically for changes.
1. Prices, descriptions and availability of goods
Coombe Farm Organic regularly review the prices on the website, and all prices are subject to change without prior notice. However the customer will only pay the price of goods at the time of purchase. The images and packaging of the goods on our website are for illustrative purposes only. Although we endeavour to show our goods accurately, we cannot guarantee that your device's display of the colours will accurately show images as intended and as each item is hand cut by our butchers individual products may vary slightly. We do not accept liability for any inaccuracies, comissions or errors in our product descriptions, including pictures, information and prices.
If an order has been placed which contains products that are currently unavailable, an alternative will be offered or a full refund of the product will be processed. The refunded amount will appear back into the account you initially paid with, please allow up to 5 working days for the transaction to appear. Coombe Farm Organic are not responsible for any discrepancies regarding the processing of a refund.
Coombe Farm Organic is an independent, small-scale farm, therefore all our products are subject to availability. Any order requests are accepted at our sole discretion whilst we also maintain the right to decline orders without explanation.
All prices on www.coombefarmorganic.co.uk are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT).
Our products will be sent in boxes directly to you, insulated with thermal insulation packaging using 100% wool.
A national courier is used for all deliveries. We deliver all around mainland Britain, excluding the Highlands and Islands. We do not ship internationally.
We will endeavour to deliver to you on your chosen delivery date and time slot if a pre-12 service is selected, however we cannot guarantee this and orders can sometimes be delayed due to factors outside of control (including but not limited to adverse weather conditions, strike actions, vehicle breakdowns, traffic congestion). In the event of a delay we will inform you as soon as possible. Orders will not be delivered any later than a day after the original delivery time. If it is later than this we will arrange a replacement order or refund. We shall not be liable for the impact of delayed orders so please do plan ahead and allow an extra 24 hours if you need your order for a certain date.
If you are not home to receive your box, our couriers will leave the goods in your designated place that has been stated by you. Note that if no delivery message is left, the box may be left in a secure place of the couriers choosing or will be returned to the depot and could result in the products being unsuitable for consumption. Kimbardel (Eversfield) Ltd will not be liable for any products wasted in relation to the delivery notes. Once your delivery instructions have been followed and completed by us, you will accept that you are in possession of the delivered goods. We expressly disclaim all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
Delivery details must be entered correctly - we will deliver to the address stated on your order confirmation and cannot be held responsible for losses as a result of an incorrect address or postcode.
Order amends should be managed directly with Coombe Farm Organic and not via the courier. In the event of a delivery not being delivered through direct customer contact with a third party courier, the company shall not be liable for any losses, costs damages or expenses incurred to either the customer or a third party.
Alterations to the delivery address cannot be accommodated within 24 hours of the scheduled delivery. In instances where customers directly engage with DPD to modify the delivery location, our company cannot be held liable for any resulting delivery complications.
Please see our “FAQ Delivery” for further information about delivery times and rates.
3. Payment & Security
The security of your financial information is very important to us. All of our online payments will be processed through our secure payment service provider Paydough or PayPal to ensure the highest possible level of security and fraud protection available for all of our customers. Our website uses SSL (Secure Socket Layer) in order to encrypt sensitive information during the payment process. We currently accept all of the major credit & debit cards. All transactions are shown in pounds sterling (£).
4. Cancellations, Complaints and Refunds
You can cancel your order within 48 hours/2 days after your online purchase, as long as there is at least 72 hours/3 days before your delivery date. The exception is for Christmas orders - please see Christmas FAQs.
We hope that you enjoy our products. You must inspect your goods as swiftly as possible after delivery and notify us promptly of any errors. If for any reason you are unhappy, please let us know why, by sending us the batch number, any photographs and the reason why you are disappointed with the product. Do not throw the product away as we may need to recall it to confirm the problem.
When we have looked at the evidence, we will then consider reimbursing you by means of a credit for a future order or resending the product. We will do our very best to respond as quickly as possible and try to resolve it. Email to: email@example.com, phone: 01460 279509
5. Copyrights and Trademarks
Kimbardel (Eversfield) Ltd, Coombe Farm Organic reserves all copyright of content provided on this website (including photos, illustrations, designs, logos & texts). Use, printing or copying of materials on this website, other than in the course of browsing, choosing products and placing order with us, is prohibited. In case you want to share our photos, illustrations, designs, logos & texts, please let us know and we’ll find a solution: firstname.lastname@example.org.
In the event of infringement Kimbardel (Eversfield) Ltd, Coombe Farm Organic, reserves the right to raise legal proceedings to protect its commercial interests.
6. Information Collection and Sharing
We ask for certain details in our registration and payment processes such as your name, address and contact information. We keep your records to make future transactions quicker and smoother for you. We will not share or sell this information to third parties other than as disclosed in this statement. If for any reason you wish us not to store information as detailed above please contact us via email email@example.com or phone 01460 279509.
8. Log Files
We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
9. Limitations of Liability
All information provided on our website is free of charge and therefore you acknowledge that it would be unreasonable to hold us liable in respect of the website and the information contained on it. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.
At any time, there could be several discount codes available to use on site. All codes can only be used once per customer in a single transaction. The minimum spend of £50 still applies. Codes cannot be used in conjunction with any other codes, including Coombe Club points.
Coombe Club points expire 6 months after customers last order.