The Introduction to Broth Box

Supplied: Insulated box at -18°C

Freezing: Suitable for home freezing, use within 3 months

Defrosted: Store between 0 - 5°C and use within 6 - 7 days

Serving: Ensure Product is boiled briefly before use

Delivery

• Where do you deliver?

  We deliver all around mainland Britain, excluding the Highlands and Islands. The delivery will be made within 24 hours upon placing the order or on a weekly-schedule for subscriptions.

• When do you deliver?

   

  We can deliver to you Tuesday to Saturday, providing you place your order Monday to Friday, pre 12pm.

  We will pick, pack and deliver your box the Next Day or on the day you have requested.

  Orders placed Monday to Friday, after 12pm, will be picked, packed and delivered 1 working day later.

  Orders placed on a Saturday or Sunday, will be picked and packed on the Monday for delivery on the Tuesday or on the day you have selected.

  For every order, we'll send you a text message on the morning it is due to be delivered.

  If you want to change anything about your order, including your address or adding a safe place for us to leave your box, please email us: [email protected]

• Why is there a minimum order?

  We have a minimum order of £30 simply for sustainability reasons in order to minimise packaging, delivery and the environmental footprint.

• What is the delivery charge?

  If you spend over £80 your delivery will be free of charge. For orders under £80 we have to charge for delivery. Please have a look at the details:

  £30 - £79.99	£3.95
  £80+	No delivery charge

• Do I have to be at home when you deliver?

  No. You can leave a message with your order telling us where you would like to have your box placed. It would be best placed somewhere cool or at least in the shade – especially during the hotter months of the year. Our products will stay at the same temperature for up to 40 hours, so just make sure that you can pick up your order within that time.

  Our couriers will send you a text message or email, which ever you prefer, giving you an hour slot when your box will arrive. If that doesn’t suit you, some options will be provided to make your delivery more convenient.

• How long will my order stay cold?

  Our products will stay frozen at the same temperature for up to 40 hours. Simply put them in your freezer after delivery or in your fridge if you want to defrost them and use them within the next few days.

• What to do with the packaging?

  At Coombe Farm we believe in sustainability. And we live it. Regarding our packaging:

  

  Eco-friendly

  Your delivery box is made of 100% recycled paper and is 100% recyclable. You can also use it for your shopping or to make gift boxes.

   

  

  Delivered Frozen

  To control the temperature in your box we use ice packs. When soaked in fresh water the pad can be frozen and will retain a low temperature for a long period of time. Reuse it for your picnic or a day out!

   

  

  Sustainably Insulated

  Natural sheep’s fleece provides insulation for your order for up to 40 hours and can be reused for planting, filling cushions, arts and crafts and so much more. There are no limits to your creativity!

   

  Send us a picture: [email protected] or share it on Facebook!

Product FAQs

• WHICH DAYS DO YOU DELIVER AND HOW MUCH IS DELIVERY?

  We deliver our organic produce Tuesday – Saturday. Delivery charges for weekday delivery are £3.95 and Saturday delivery £6.95. You can also select pre-12 delivery option which is at a higher rate of £6.95 for weekday delivery and £8.95 for Saturday. If you spend over £80 you will receive free weekday delivery. The cut off period to get your order the next day is 12pm any order placed after that time will be delivered after 2 days. For example if you order after 12pm on Tuesday you will receive your box on Thursday.

• WhY DO YOUR PRODUCTS COME FROZEN?

  Our products are sent to our customers frozen because when we started the business we looked into convenience for our customers. We found that sending the produce frozen meant that they could order for instance a month’s worth of produce and could go into their freezer until they are ready to use it. It also meant that there was less risk to the meat whilst been delivered as fresh meat can be delicate and risky.

• WHERE IS YOUR MEAT BUTCHERED?

  All of our meat is butchered in house. In December 2018 our in-house butcher was built which means that we have full control of what is cut and also means that we can accommodate more requests from our customers.

  You will find all the ingredients on the relevant product pages.

• WHERE CAN I FIND OUT MORE ABOUT THE DIFFERENT CUTS OF MEAT?

  We have a dedicated page which explains all the different cuts and where they come from. Find out more here www.coombefarmorganic.co.uk

   

  Can't Find the Answer?

  If you cannot find the answer to your question and would like to speak to someone contact us and we will be happy to help.

  Contact Us