Organic Chicken & Garden Veg Broth

Supplied: Insulated box at -18°C

Freezing: Delivered Frozen

Defrosted: Store between 0 - 5°C and use within 24 hours

Serving: Ensure Product is boiled briefly before use

Delivery

• Where do you deliver?

  We deliver all around mainland Britain, excluding the Highlands and Islands. You will be able to choose your preferred delivery slot at checkout.

• When do you deliver?

  We can deliver to you Tuesday to Saturday.

  We will pick, pack and deliver your box the day you have requested.

  For every order, we'll send you a text message on the morning it is due to be delivered.

  Our courier will leave it in your requested safe place if you would prefer a contactless delivery.

• Is there a minimum order?

  We have a minimum order of £40. There is no minimum order value or delivery charge if you collect from our farm shop

• What is the delivery charge?

  Our Standard Delivery Charge is £3.95 (Tuesday to Friday). There is Free Delivery on Orders Over £100, Recieve your order Before 12 pm for £7.95. Saturday Delivery is £6.95

• Do I have to be at home when you deliver?

  No. You can leave a message with your order telling us where you would like to have your box placed. It would be best placed somewhere cool or at least in the shade – especially during the hotter months of the year. Our products will stay at the same temperature for up to 40 hours, so just make sure that you can pick up your order within that time.

  Our couriers will send you a text message or email, whichever you prefer, giving you an hour slot when your box will arrive. If that doesn’t suit you, some options will be provided to make your delivery more convenient.

• How long will my order stay cold?

  Our products will stay frozen at the same temperature for up to 40 hours. Simply put them in your freezer after delivery or in your fridge if you want to defrost them and use them within the next few days.

• What to do with the packaging?

  At Coombe Farm we believe in sustainability. And we live it. Regarding our packaging:

  

  Eco-friendly

  Your delivery box is made of 100% recycled paper and is 100% recyclable.

   

  

  Delivered Frozen

  To keep your order frozen we use ice packs which will retain a low temperature for a long period of time. Reuse them for a picnic or simply snip, empty the water and pop in your plastic recycling.

   

  Sustainably Insulated

  We use paper pulp sheets to insulate the box. They are great for craft projects or can also simply be recycled with paper waste.

   

• Cancellations, Complaints, Returns & Refunds

  You can cancel your order within two hours after your online purchase. We can not cancel an order after this period.

  We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why within 28 days of delivery, by sending us the batch number and the reason why you are disappointed with the product. Do not throw the product away as we may need to recall it to confirm the problem.

  As your product is perishable, you will not be asked to return it for us for re-selling.

  When we have looked at the evidence, we will then consider reimbursing you by means of a credit for a future order or resending the product. We will do our very best to respond as quickly as possible and try to resolve it.

  Email to: [email protected], phone: 01460 279509

Product FAQs

• Which days do you deliver and how much is delivery?

  Delivery costs £3.95, Tuesday - Friday or is free for orders over £100. Saturday delivery is £5.95, If you need your order before 12 pm on your selected delivery date please select our Pre 12 pm option, there is an additional charge for this service, (Weekday's £6.95 & Saturday £7.95)

  Click and Collect is free.

• Why do your products come frozen?

  Freezing is the most natural way of preserving food. And as here at Coombe Farm Organic we believe in slow-grown, healthy food, a form of preservation that doesn’t need artificial additives gets a big tick from us.

  The Borough Company use blast freezing to preserve all of their broth products. It’s done as soon as it is made, to temperatures of -26°C. This locks in all the freshness, flavour and nutritional value and means you get the longest possible shelf life at home once you’ve defrosted it.

  It also guarantees it will arrive with you in tiptop condition - confidently delivering fresh broth would be much more challenging.

• How should i defrost my broth?

  We recommend taking your pouch of broth out the freezer the day before you want to use it. Stand the pouch in a bowl in your fridge this will catch any leakages, (any leaked broth will be perfectly fine to consume). Once defrosted and unsealed you have seven days to use your broth and once opened please enjoy within 24 hours.  

  You will find any product ingredients on the relevant product pages.

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  Can't Find the Answer?

  If you cannot find the answer to your question and would like to speak to someone contact us and we will be happy to help.

  Contact Us