The Introduction to Broth Box

Supplied: Insulated box at -18°C

Refridgerating and Freezing: Delivered fresh, keep refrigerated and use within the use by date on the product packaging or freeze to enjoy at a later date.

Defrosted: Store between 0-5°C and use within 10 days. Once opened use within 24 hours

Serving: Ensure product is boiled briefly before use

Delivery

• Where do you deliver?

  We deliver all around mainland Britain, excluding the Highlands and Islands. You will be able to choose your preferred delivery slot at checkout.

• When do you deliver?

  We can deliver to you Tuesday to Saturday.

  We will pick, pack and deliver your box the day you have requested.

  For every order, we'll send you a text message on the morning it is due to be delivered.

  Our courier will leave it in your requested safe place if you would prefer a contactless delivery.

• Is there a minimum order?

  We have a minimum order of £50. 

• What is the delivery charge?

  Our Standard Delivery Charge is £4.95 (Tuesday to Friday). There is Free Delivery on Orders Over £120, Receive your order Before 12 pm for £6.95. Saturday Delivery is £6.95

• Do I have to be at home when you deliver?

  No. You can leave a message with your order telling us where you would like to have your box placed. It would be best placed somewhere cool or at least in the shade – especially during the hotter months of the year. Our products will stay at the same temperature for up to 40 hours, so just make sure that you can pick up your order within that time.

  Our couriers will send you a text message or email, whichever you prefer, giving you an hour slot when your box will arrive. If that doesn’t suit you, some options will be provided to make your delivery more convenient.

• How long will my order stay cold?

  Our products will stay cold and fresh at the same temperature for up to 40 hours. When you receive your box, simply refridgerate and cook before the use by date provided or freeze to enjoy at a later date.

• What to do with the packaging?

  At Coombe Farm we believe in sustainability. And we live it. Regarding our packaging:

  

  Eco-friendly

  Your delivery box is made of 100% recycled paper and is 100% recyclable.

   

  

  Delivered Fresh

  To keep your order cool and fresh we use gel ice packs which will retain a low temperature for a long period of time. Reuse them for a picnic or return them to us through our free packaging returns sevice.

   

  Sustainably Insulated

  We use paper pulp sheets to insulate the box. They are great for craft projects or can also simply be recycled with paper waste.

   

• Cancellations, Complaints, Returns & Refunds

  You can cancel your order within two hours after your online purchase. We can not cancel an order after this period.

  We hope that you enjoy our products. But if for any reason you are unhappy, please let us know why within 28 days of delivery, by sending us the batch number and the reason why you are disappointed with the product. Do not throw the product away as we may need to recall it to confirm the problem.

  As your product is perishable, you will not be asked to return it for us for re-selling.

  When we have looked at the evidence, we will then consider reimbursing you by means of a credit for a future order or resending the product. We will do our very best to respond as quickly as possible and try to resolve it.

  Email to: hello@coombefarmorganic.co.uk, phone: 01460 279509

Product FAQs

Can't Find the Answer?

If you cannot find the answer to your question and would like to speak to someone contact us and we will be happy to help.

• Which days do you deliver and how much is delivery?

  Delivery costs £4.95, Tuesday - Friday or is free for orders over £120. Saturday delivery is £6.95. If you need your order before 12pm on your selected delivery date please select our Pre 12 pm option, there is an additional charge for this service (Weekday's £6.95 & Saturday £7.95).

• Why do your products come fresh?

  Our products arrive fresh to guarentee you the best quality delivery, with our meat butchered fresh to order, prepared, picked and packed within 48 hours of arriving at your door.

  Having our products arrive fresh not only increases their flavour and quality, it also makes it more convenient for you, allowing you to enjoy it fresh when it arrives or freeze to enjoy at a later date.