FAQ's

Farm and Animal Welfare

 
  • All our organic meat comes directly from Coombe Farm. Situated in Somerset, Coombe Farm was originally an organic dairy farm. One of the main aims of the farm is to be 100% sustainable – from solar energy to water supply and of course to the animals themselves. This means not only taking full responsibility but also full accountability of the animals, which leads to producing high quality organic meat directly on our organic farm. The calves are grass fed through to 28 months, slaughtered locally, hung for an appropriate length of time to create quality meat and then sent to a local butcher. Our organic lamb also comes directly from our Farm and is slaughtered and butchered locally.

    We are certified by the Soil Association: http://www.soilassociation.org the UK's largest organic certification body as well as by Freedom Food: http://www.freedomfood.co.uk, the RSPCA's farm assurance and food labelling scheme, which inspects farms to ensure they meet the strict RSPCA welfare standards.

  • Grass, grass & grass.

    At Coombe Farm Organic, our cows & lamb do just exactly what they want to do: grazing on fresh grass on our organic farm fields in South Somerset. That makes them happy and us too.

  • Coombe Farm Organic is certified by the Soil Association http://www.soilassociation.org, the UK's largest organic certification body. We are not only proud of this but we want to go further. At Coombe Farm, we not only believe in sustainability - we live it.

    Organic food is food which is produced using environmentally and animal friendly farming methods on organic farms. These methods are legally defined and any food sold as 'organic' must be strictly regulated.

    Organic farming recognises the direct connection between our health and how the food we eat is produced. Artificial fertilisers are banned and farmers develop fertile soil by rotating crops and using compost, manure and clover.

    Organic animals enjoy the very highest welfare standards – they are truly free range and have plenty of space and access to fields. For more information please have a look at http://www.soilassociation.org/whatisorganic

Meat and Cooking

 
  • 100% organic meat - the best cuts from our Coombe Farm Organic beef & lamb.

    Our ready-prepared products are also made only from our high quality organic meat. We add some simple ingredients to our ready-made products, such as salt & pepper, fresh herbs, spices or other basic ingredients, always of highest quality.

  • Yes, you can!

    The meat will be sent in boxes directly to you, insulated with sheep’s wool which maintains a constant temperature up to 40 hours. Additionally, cooling ice pads will be used to extend the low temperature. So your meat stays frozen until it reaches your door.

  • You can easily keep your meat in the freezer for up to 6 months as it is vacuum-packed and blast frozen - but do you really want to wait that long?

  • Well, you could.

    Smaller products like steaks, burgers and meatballs can be defrosted in your microwave or directly put in to your pan. But they need more sizzling hot fat in your pan and a longer time to cook as well as a longer rest in your pre-heated oven afterwards.

    However we wouldn’t recommend it, as gently defrosting and then bringing your piece of meat to room temperature before cooking is the best thing you can do.

  • Yes, you can.

    It is safe to freeze meat once it has been defrosted and then cooked. But it always has to cool down before you put it in the freezer. A special tip: divide your meal into (smaller) portions before you defrost it – it’s easier for you to then only defrost what you need!

Delivery

 
  • We deliver all around mainland Britain, excluding the Highlands and Islands. The delivery will be made within 24 hours upon placing the order or on a weekly-schedule for subscriptions.

  • You’ve placed your order before 2pm. Great! We’ll collect your goodies on the same day. Your box will be delivered on weekdays directly from our Farm to your door within 24 hours.

    You’ve placed your order after 2pm. We are happy to collect your goodies the next day. Your box will then be delivered on weekdays directly from our Farm to your door within 24 hours.

  • We have a minimum order of £20 simply for sustainability reasons in order to minimise packaging, delivery & the environmental footprint.

  • If you spend over £80 your delivery will be free of charge. For orders under £80 we have to charge for delivery. Please have a look at the details:

    £20-£79.99 £3.95
    £80+ No delivery charge
  • No. You can leave a message with your order telling us where you would like to have your box placed. It would be best placed somewhere cool or at least in the shade – especially during the hotter months of the year. Our products will stay at the same temperature for up to 40 hours, so just make sure that you can pick up your order within that time.

    Our couriers will send you a text message or email, which ever you prefer, giving you an hour slot when your box will arrive. If that doesn’t suit you, some options will be provided to make your delivery more convenient.

  • Our products will stay frozen at the same temperature for up to 40 hours. Simply put them in your freezer after delivery or in your fridge if you want to defrost them and use them within the next few days.

  • At Coombe Farm we believe in sustainability. And we live it. Regarding our packaging:

    natural materials

    Eco-friendly

    Your delivery box is made of 100% recycled paper and is 100% recyclable. You can also use it for your shopping or to make gift boxes.

     

    natural materials

    Delivered Frozen

    To control the temperature in your box we use ice packs. When soaked in fresh water the pad can be frozen and will retain a low temperature for a long period of time. Reuse it for your picnic or a day out!

     

    natural materials

    Sustainably Insulated

    Natural sheep’s fleece provides insulation for your order for up to 40 hours and can be reused for planting, filling cushions, arts & craft and so much more. There are no limits to your creativity!

     

    Send us a picture: info@coombefarmorganic.com or share it on Facebook!

Payment

 
  • You can easily pay with credit and debit cards or PayPal.

  • Yes. It is absolutely safe as we use the latest security standards on our website.

  • Yes. You can purchase gift vouchers online for £50 or £100. They are valid for up to 12 months.

  • We hope that you enjoy our products. But in the unusual event that (or in case) you are unhappy with one of our products, please let us know why as soon as possible, by sending us the batch number and the reason why you are disappointed with the product. We will then consider either giving you a refund or sending you a voucher.

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